Legal
Privacy Policy
Students trust us with briefs, drafts and deadlines they would rather keep private. This policy explains exactly what personal information we collect, why we need it, who sees it, and how you stay in control of it.
Last updated 6 min read
This Privacy Policy applies to everyone who visits our website, requests a quote, places an order or contacts us by email, phone or WhatsApp. We collect only the information we need to quote for your work, deliver it and support you afterwards, and we treat all of it as confidential.
We never ask for your university login and never tell your institution that you have used our services. The expert working on your order sees your brief and files, but not your name or contact details. We do not sell your information, we do not store your full card details, and you can ask to see, correct or delete what we hold about you at any time.
01Who we are
Super Assignment Help ("we", "us", "our") provides academic support services to university students through www.superassignmenthelp.com and our messaging channels. We are the controller of the personal information described in this policy, which means we decide how and why it is used.
We operate from St Helena Rd, London, United Kingdom. If you have any question about this policy or your information, email info@superassignmenthelp.com.
02Information we collect
We collect information you give us directly, information created while we work on your order, and a small amount of technical information when you use the website.
| Type | What it includes | Where it comes from |
|---|---|---|
| Contact details | Name, email address, phone or WhatsApp number | You, through a quote form, email or chat |
| Order details | Subject or module, type of help, deadline, word count, the brief, rubric, files and notes you send | You |
| Payment information | Amount, date, currency and a payment reference. Card details are handled by our payment provider | You and our payment provider |
| Communications | Messages, feedback, revision requests and support conversations | You and our support team |
| Technical information | IP address, browser type, device, pages visited and the time of your visit | Your browser, through server logs and essential cookies |
03How we use your information
UK data protection law requires a lawful basis for each use of personal information. The table below sets out what we use your information for and the basis we rely on.
| Purpose | Lawful basis |
|---|---|
| Preparing a quote and responding to your enquiry | Steps taken at your request before entering a contract |
| Matching your order to a subject expert and delivering the work | Performance of our contract with you |
| Taking payment and keeping financial records | Performance of a contract, and legal obligation for accounting and tax records |
| Handling revisions, refunds, complaints and support | Performance of a contract |
| Keeping the website secure and preventing fraud or misuse | Our legitimate interests in running a safe service |
| Improving our services and website | Our legitimate interests, using aggregated information where possible |
| Sending offers or news by email | Your consent, which you can withdraw at any time |
Service messages about an order you have placed, such as delivery or revision updates, are part of providing the service and are not marketing. Every marketing email includes an unsubscribe link.
05International transfers
Some of our experts and service providers work outside the United Kingdom, including in Australia, the United States and Canada. When your information is transferred abroad, we make sure it stays protected, either because the country benefits from UK adequacy regulations or because the recipient has agreed to approved safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
06How long we keep it
We keep personal information only for as long as we need it for the purpose it was collected, then delete or anonymise it.
| Information | How long we keep it |
|---|---|
| Enquiries that do not become an order | 12 months from your last contact |
| Briefs, files and delivered work | 12 months after the order is completed, or sooner if you ask us to delete them |
| Order, payment and invoice records | 6 years, to meet accounting and tax obligations |
| Support and complaint correspondence | 2 years after the matter is closed |
| Marketing preferences | Until you unsubscribe, then kept as a suppression record so we do not contact you again |
| Server logs | Up to 90 days |
07How we protect it
We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS), access restricted to the people who need it, confidentiality agreements with every expert, and secure storage for files. Payments are processed by our provider, and we do not store full card numbers.
No method of transmission or storage is completely secure. If we become aware of a breach that is likely to put your rights at risk, we will tell you and, where required, the Information Commissioner's Office.
09Your rights
Under UK data protection law you have the following rights over your personal information. Some rights apply only in certain circumstances.
- Access: ask for a copy of the information we hold about you.
- Rectification: ask us to correct information that is inaccurate or incomplete.
- Erasure: ask us to delete your information, for example your briefs and delivered files.
- Restriction: ask us to limit how we use your information while a concern is resolved.
- Objection: object to uses based on our legitimate interests, and to marketing at any time.
- Portability: ask for information you provided to us in a commonly used, machine-readable format.
- Withdraw consent: where we rely on consent, withdraw it at any time without affecting earlier use.
To exercise any of these rights, email info@superassignmenthelp.com. There is normally no charge. We will respond within one month, and if a request is complex we may extend this by up to two further months, in which case we will tell you why within the first month. We may need to confirm your identity before acting on a request.
10Age of users
Our services are intended for university and college students. We do not knowingly collect information from anyone under 16. If you believe a child has sent us personal information, contact us and we will delete it.
11Links to other websites
Our website links to other sites, such as WhatsApp and social networks. We are not responsible for how those sites handle personal information, so please read their privacy policies.
12Changes to this policy
We may update this policy when our services or the law change. The date at the top of this page shows when it was last revised. If a change significantly affects how we use your information, we will tell you by email or on the website before it takes effect.
13Contact us
For any privacy question, request or concern, contact us. Privacy requests are handled by a named member of our management team.
- Email: info@superassignmenthelp.com
- Phone: +61 485 834 349
- WhatsApp: +61 480 012 570
- Post: Super Assignment Help, St Helena Rd, London, United Kingdom